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Financial Sustainability Rating (FSR) Announcement: MicroLoan Foundation Zambia

Inclusion [Social Ratings] today released a newly assigned Financial Sustainability Rating (FSR) on MicroLoan Foundation Zambia, an MFI based in the Republic of Zambia. MicroLoan Foundation Zambia (MLF-Z)’s Social Mission is “to provide the poorest women in Sub-Saharan Africa with the tools to enable them to work their own way out of poverty.” Inclusion [Social Ratings] […]

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Financial Sustainability Rating (FSR) Announcement: IDER CV

Inclusion [Social Ratings] released a newly assigned Financial Sustainability Rating (FSR) on Instituto de Desarrollo Regional Cesar Vallejo (IDER CV), a Nongovernmental Development Organization based in Trujillo, Peru. IDER CV’s social mission states that, “We are a consolidated, competitive and reliable institution that provides social and economic services to help improve the living conditions of […]

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Switching to Remote

In light of the COVID-19 pandemic, and following government advice, Inclusion [Social Ratings] made the decision to avoid all non-essential contact and unnecessary travel. It is imperative that our employees and clients are safe. We have developed a “switching to remote” strategy, which means that, when possible, we are conducting our services remotely. For more […]

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Inclusion [Social Ratings] and GREEN CAPITAL Alliance

We are pleased to announce that we have formalized a cooperation alliance with GREEN CAPITAL to promote and disseminate inclusive and responsible finance in the Latin American and Caribbean region. GREEN CAPITAL seeks to facilitate access by regional SMEs and the microfinance sector, to investment funds and multilateral agencies in order to grow and improve […]

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How to Improve Your SPIR: Client Satisfaction

We have just published a new article in our series How to Improve Your SPIR. It highlights the importance of MFIs knowing whether their offering of financial and non-financial services is attractive and appropriate for their target clientele. In addition, it delves into the importance of having a means to obtain customer feedback and to enquire about their […]

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Responsible Recruitment, Selection and Induction Process

A new article in our series Social Issues in the Workplace has been published. This issue identifies tools used to understand the importance of carrying out the process responsibly, bearing in mind that each choice starts from a need and must correspond with the MFI’s values and social mission. To access the article, click here. (only available […]

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How to improve your SPIR: Corporate Governance: Management

The new article in the “How to improve your SPIR” series addresses the role of the Management Team as part of the governing body and emphasizes management’s role in integrating social performance into strategic and operational decision-making. In addition, it analyzes the relationship with the Board of Directors to achieve good governance and ensure that the institution heads towards a social and financial balance. […]

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Social Issues in the workplace: Dynamic of interviewing

The latest article in our “Social issues in the workplace” series has just been published. In this issue, the author presents different tools to understand the importance of the cultural context in which an MFI operates, utilizing the client interview to assess its impact and to recognize client needs. It also serves as an important tool for gauging client perception of products and services, all using social performance as a guide. To access the article, click here. (only available in Spanish)

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Inclusion [Social Ratings] launches its new Client Protection Certification  

We are happy to announce the launch of our ISR Client Protection Certification, a diagnostic tool for MFIs designed to thoroughly examine their implementation of the Client Protection Principles. We are committed towards building a more inclusive and sustainable world. This new certification product helps assess the policies and practices of MFIs in relation to client protection, […]

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