Santiago had previously held the position of Regional Director for Europe and MENA, as well as Director of Ratings. In July of this year, he stepped in to assume the role of acting Managing Director, which has now led to his current formal appointment. “Santiago has been an important part of the Inclusion team for […]
The new article in the “How to improve your SPIR” series addresses the role of the Management Team as part of the governing body and emphasizes management’s role in integrating social performance into strategic and operational decision-making. In addition, it analyzes the relationship with the Board of Directors to achieve good governance and ensure that the institution heads towards a social and financial balance. […]
The latest article in our “Social issues in the workplace” series has just been published. In this issue, the author presents different tools to understand the importance of the cultural context in which an MFI operates, utilizing the client interview to assess its impact and to recognize client needs. It also serves as an important tool for gauging client perception of products and services, all using social performance as a guide. To access the article, click here. (only available in Spanish)
We are happy to announce the launch of our ISR Client Protection Certification, a diagnostic tool for MFIs designed to thoroughly examine their implementation of the Client Protection Principles. We are committed towards building a more inclusive and sustainable world. This new certification product helps assess the policies and practices of MFIs in relation to client protection, […]
The twelfth article from our How to Improve your SPIR series covers the functions of the Board of Directors and develops aspects that are considered in our SPIR Methodology to achieve an effective financial and social balance in a MFI. Written by our regional director for Latin America & The Caribbean, Micaela Pierolivo, and our Technical Advisor in Europe, […]
The new article Organizational Communication from our Social Issues in the Workplace series has just been published. This issue presents helpful tools to improve communication within your organization. These can be applied to overcome any obstacles that may exist in an organization and can improve your social performance. To access the article, click here (only available in Spanish).
For announcement in Spanish, French, Arabic, Myanmar or Japanese click here. Inclusion [Social Ratings] also known as “ISR” announced today that it has completed its first three ISR Certifications in Client Protection of Microfinance Institutions, as part of its commitment to develop independent and global standards for the inclusive finance industry and to […]
Read complete announcement here . For more information on our ISR Client Protection Certification click here or contact us at firstname.lastname@example.org