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How to improve your SPIR: Corporate Governance: Management

The new article in the “How to improve your SPIR” series addresses the role of the Management Team as part of the governing body and emphasizes management’s role in integrating social performance into strategic and operational decision-making. In addition, it analyzes the relationship with the Board of Directors to achieve good governance and ensure that the institution heads towards a social and financial balance. […]

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Social Issues in the workplace: Dynamic of interviewing

The latest article in our “Social issues in the workplace” series has just been published. In this issue, the author presents different tools to understand the importance of the cultural context in which an MFI operates, utilizing the client interview to assess its impact and to recognize client needs. It also serves as an important tool for gauging client perception of products and services, all using social performance as a guide. To access the article, click here. (only available in Spanish)

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Inclusion [Social Ratings] launches its new Client Protection Certification  

We are happy to announce the launch of our ISR Client Protection Certification, a diagnostic tool for MFIs designed to thoroughly examine their implementation of the Client Protection Principles. We are committed towards building a more inclusive and sustainable world. This new certification product helps assess the policies and practices of MFIs in relation to client protection, […]

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How to improve your SPIR – Corporate Governance. Board of Directors

The twelfth article from our How to Improve your SPIR series covers the functions of the Board of Directors and develops aspects that are considered in our SPIR Methodology to achieve an effective financial and social balance in a MFI. Written by our regional director for Latin America & The Caribbean, Micaela Pierolivo, and our Technical Advisor in Europe, […]

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Social Issues in the Workplace

The new article Organizational Communication from our Social Issues in the Workplace series has just been published. This issue presents helpful tools to improve communication within your organization. These can be applied to overcome any obstacles that may exist in an organization and can improve your social performance. To access the article, click here (only available in Spanish).

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Inclusion [Social Ratings] completes first round of ISR Client Protection Certifications

  For announcement in Spanish, French, Arabic, Myanmar or Japanese click here.   Inclusion [Social Ratings] also known as “ISR” announced today that it has completed its first three ISR Certifications in Client Protection of Microfinance Institutions, as part of its commitment to develop independent and global standards for the inclusive finance industry and to […]

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