Client Protection Certification Announcement

Inclusion Social Ratings takes great pleasure to announce that Xtenda Zambia Limited, a Micro-Finance institution offering payroll backed loans to government and quasi government employees, was awarded a SILVER level of Client Protection Certification. 

Xtenda Zambia’s mission is to offer innovative financial products and services at competitive prices supported by high quality service through responsible lending. Responsible lending is at the core of what they do.
Achieving the SILVER level signifies that the MFI has satisfactorily met all entry and progressive criteria for ensuring client protection, while also demonstrating advancement towards adopting higher – level practices in this regard. The certification process adheres to the Client Protection Pathway Methodology developed by CERISE+SPTF and aligns with the Universal Standards for Social Performance Management.