Nous venons de publier un nouvel article dans nos séries Comment Améliorer Votre SPIR. It highlights the importance of MFIs knowing whether their offering of financial and non-financial services is attractive and appropriate for their target clientele. In addition, it delves into the importance of having a means to obtain customer feedback and to enquire about their satisfaction.
To access the article, click ici.
(actuellement disponible uniquement en espagnol)
(actuellement disponible uniquement en espagnol)
