How to Improve Your SPIR: Client Satisfaction

We have just published a new article in our series How to Improve Your SPIR. It highlights the importance of MFIs knowing whether their offering of financial and non-financial services is attractive and appropriate for their target clientele. In addition, it delves into the importance of having a means to obtain customer feedback and to enquire about their satisfaction.

To access the article, click here.
(currently only available in Spanish)