“Microfinance in … “ is especially targeted to donors, investors and sector players. The reports aims to provide quick, concise, and valuable information of the state of the microfinance sector in a specific country.
This issue on Microfinance in Peru analyzes the macroeconomic outlook of Peru and highlights some of its key microfinance institutions.
Proceso de capacitación organizacional
The ninth article in our Series, "Social Issues at the Workplace - Training in Organizations” presents tools to help institutions understand the importance of offering training. In a dynamic and complex world, training promotes active and well rounded employees that can help and empower clients and the organization.
Motivación e incentivos en el ámbito organizacional
The eighth article in the "Social Issues at the Workplace" series presents tools to understand the importance of institutions considering employees’ motivation and developing an appropriate incentive scheme. To provide services to clients in a responsible and respectful manner, the institution must focus on building a work environment that makes employees feel appreciated and protects their rights.
Responsible Recruitment, Selection and the Induction Process
The seventh article in the "Social Issues at the Workplace" series identifies tools used to understand the importance of carrying out the process responsibly, bearing in mind that each choice starts from a need and must correspond with the MFI’s values and social mission.
Dinámica de la Entrevista
The sixth article in the "Social Issues at the Workplace" series presents different tools to understand the importance of the cultural context in which an MFI operates, utilizing the client interview to assess its impact and to recognize client needs. It also serves as an important tool for gauging client perception of products and services, all using social performance as a guide.
Comunicación Organizacional
The fifth article "Organizational Communication" in this series presents helpful tools to understand the importance of communication. These can be applied to overcome any obstacles that might exist in the organization’s dynamic and improve their social performance.
Adicciones en el lugar de trabajo
The fourth article "Addictions in the Workplace" en esta serie identifica comportamientos asociados a las adicciones y brinda una guía útil sobre como desarrollar una campaña de prevención.
Liderazgo y trabajo en equipo
The third article "Leadership and Teamwork" in the series "Social issues in the workplace" analyses human relations in organizations and how leadership roles should be developed in order to enhance employees’ productivity and performance.
Work-Life Balance: Equilibrio entre la vida y el trabajo
The second article "Work-Life Balance" in the series "Social issues in the workplace" helps provide accurate tools to improve the performance, productivity and potentiate personal and professional development of employees.
El desafío personal y laboral en momentos críticos
El primer articulo de la serie sobre temas sociales en el lugar de trabajo trata con los tiempos inciertos resultantes de una pandemia.
El psicólogo y colaborador de las iniciativas de nuestro comité de Responsabilidad Social y Medio Ambiente en Argentina, Leandro Santori, comparte su opinión sobre cómo manejar este tipo de crisis.
Herramientas para mejorar la sostenibilidad financiera
The first issue of the new series of articles on how an MFI can improve its financial sustainability, written by our analyst George Madzokere.
These articles will provide a summary of how to enhance an institution’s practices in terms of balancing financial and social performance, such that operations remain viable in the medium to long-term.
Herramientas para mejorar su desempeño e impacto social
The article delves into the concept of aggressive sales. This notion is not only understood as physical and verbal violence, but rather as a wider concept that includes behaviour in which the place, the client’s wishes, their space and their time is not respected. In turn, the practice may result from gaps between what is desired and expected, conflicts of interests and each employee’s personality.
Producida por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo y Leandro Santori, nuestro analista para Latinoamérica y el Caribe.
Herramientas para mejorar su desempeño e impacto social
The fourteens article from our series “How to Improve your SPIR” highlights the importance of MFIs knowing whether their offering of financial and non-financial services is attractive and appropriate for their target clientele. In addition, it delves into the importance of having a means to obtain customer feedback and to enquire about their satisfaction.
Producida por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo y nuestra analista Amparo Atala.
Herramientas para mejorar su desempeño e impacto social
The thirteenth article from our series “How to Improve your SPIR” addresses the role of the Management Team as part of the governing body and emphasizes management’s role in integrating social performance into strategic and operational decision-making. In addition, it analyzes the relationship with the Board of Directors to achieve good governance and ensure that the institution heads towards a social and financial balance.
Producida por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo y nuestra asesora técnica en Europa, Gabriela Galletti.
Herramientas para mejorar su desempeño e impacto social
The twelfth article from our series “How to Improve your SPIR” covers the functions of the Board of Directors and develops aspects that are considered in our SPIR Methodology to achieve an effective financial and social balance in a MFI.
Producida por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo y nuestra asesora técnica en Europa, Gabriela Galletti.
Herramientas para mejorar su desempeño e impacto social
The eleventh article in our series "How to improve your SPIR" analyses and compares tools that are often used by microfinance institutions to measure and assess the poverty of its target population.
Producida por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo y nuestra analista Amparo Atala.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
The tenth article in our series "How to improve your SPIR" addresses over-indebtedness of customers from its definition, prevention, and mitigation.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
The ninth report of our series on how to improve your social performance and impact provides the appropriate tools to institutions to ensure a favorable work environment, preserving the employee’s health and general well-being.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
El octavo artículo de esta serie presenta una guía práctica para crear e implementar políticas escritas, recolectar información, capacitar y monitorear al personal, entre otros.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
El séptimo artículo de esta serie se enfoca en prácticas apropiadas de cobranza para proveedores financieros. Brinda una guía para definir el comportamiento abusivo y un sistema de incentivos, entre otros.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This La sexta edición se enfoca en el acoso sexual en ambientes de trabajo.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This La quinta edición se enfoca en el factor medioambiental.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This La cuarta edición abordará buenas prácticas para la resolución de quejas.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This La tercera edición se enfoca en cómo definir e implementar de forma efectiva la misión social de una IMF.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This Esta segunda edición abordará la medición de la satisfacción de los empleados.
Herramientas para mejorar su desempeño e impacto social
Serie de artículos sobre herramientas para mejorar su desempeño e impacto social, producidas por nuestra directora para Latinoamérica y el Caribe, Micaela Pierolivo.
The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This La primera edición abordará como integrar la cuestión de género en las organizaciones.
“Microfinance in … “ is especially targeted to donors, investors and sector players. The reports aims to provide quick, concise, and valuable information of the state of the microfinance sector in a specific country.
Esta edición sobre microfinanza en Nicaragua es una actualización del artículo publicado en 2017, el cual analiza el panorama macroeconómico y las instituciones de microfinanzas más importantes de Nicaragua.
The Inclusion [Social Ratings] Country Series Reports “Microfinance in …“ highlights some of the key microfinance institutions in each of the countries selected. “Microfinance in … “especially targeted to donors, investors and sector players, provides a compact overview of the state of the national microfinance sector, along with concise data on individual MFI portfolios. This is the first report in the series and future editions will highlight selected countries in Africa, Southeast Asia, as well as Latin America.
