Tools for improving your Social Performance & Impact VIII

The eighth report of our series on how to improve your social performance and impact focuses on appropriate product design and distribution. It’s a practical guide to create and implement written policies, collect data, train and monitor staff, among others.

The purpose of the series is to promote responsible financial inclusion by providing financial institutions with tools and resources to assist them in their daily operations and interactions with customers, employees and the communities where they operate.

To access this or any of the other reports in the series click here (Currently this report is only available in Spanish. Also available via Medium, click here.)