Tools for improving your Social Performance & Impact, Vol. VII

The seventh report of our series on how to improve your social performance and impact focuses on appropriate debt collection practices for financial providers, such as how to define abusive behaviour and determining an incentive system, among other related matters.

The purpose of the series is to promote responsible financial inclusion by providing financial institutions with tools and resources to assist them in their daily operations and interactions with customers, employees and the communities where they operate.

To access this or any of the other reports in the series click here. Currently this report is only available in Spanish.