Inclusion [Social Ratings] is proud to announce its accreditation as Certification Body by the Smart Campaign

This four-year accreditation is a formal recognition of our competence, performance capability and commitment in the promotion of client protection practices in the microfinance industry and we are very happy to provide this new service to Microfinance Institutions (MFIs) interested in endorsing the Client Protection Principles through an Assessment or Certification.

The Smart Campaign Client Protection Certification provides an independent, objective and therefore credible, seal of confidence that an institution is investing in their relationship with their clients and doing its best to treat its clients fairly. Certification not only benefits clients, it also improves MFIs. The process of going through certification allows institutions to improve their business through the assessment of its policies, capacity, process, and operations against client protection standards and increase staff morale.

By becoming Smart Certified, MFIs can take pride in the fact that they meet rigorous standards of client protection and offer a clear signal to interested parties (clients, investors, regulators, partners, and others) of the treatment they offer.

If you need more information and/or you are an organization interested in becoming a Certified organization please contact Ana de Miguel at and we can help you on this journey.