The new article What do we understand by Aggressive Sales? from our How to Improve Your SPIR series has just been published.
The article delves into the concept of aggressive sales. This notion is not only understood as physical and verbal violence, but rather as a wider concept that includes behaviour in which the place, the client’s wishes, their space and their time is not respected. In turn, the practice may result from gaps between what is desired and expected, conflicts of interests and each employee’s personality.
To access the article, click here.
(currently only available in Spanish)