{"id":8232,"date":"2020-10-30T13:28:39","date_gmt":"2020-10-30T11:28:39","guid":{"rendered":"https:\/\/inclusionsocialratings.org\/?post_type=news&#038;p=8232"},"modified":"2020-10-30T13:28:39","modified_gmt":"2020-10-30T11:28:39","slug":"how-to-improve-your-spir-client-satisfaction","status":"publish","type":"news","link":"https:\/\/inclusionsocialratings.org\/fr\/news\/how-to-improve-your-spir-client-satisfaction\/","title":{"rendered":"Comment Am\u00e9liorer Votre SPIR: Satisfaction Client"},"content":{"rendered":"<p>Nous venons de publier un nouvel article dans nos s\u00e9ries\u00a0<em>Comment Am\u00e9liorer Votre SPIR.<\/em>\u00a0It highlights\u00a0the importance of MFIs knowing whether their offering of financial and non-financial services is attractive and appropriate for their target clientele. In addition, it delves into the importance of having a means to obtain customer feedback and to enquire about their satisfaction.<\/p>\n<div>To\u00a0access the article,\u00a0click <a href=\"https:\/\/inclusionsocialratings.org\/fr\/research\/\" target=\"_blank\" rel=\"noopener noreferrer\">ici<\/a>.<br \/>\n<em>(actuellement disponible uniquement en espagnol)<\/em><\/div>","protected":false},"excerpt":{"rendered":"<p>Nous venons de publier un nouvel article dans nos s\u00e9ries Comment Am\u00e9liorer Votre SPIR. Il souligne l'importance pour les IMFs de savoir si leur offre de services financiers et non financiers est attrayante et appropri\u00e9e pour leur client\u00e8le cible. En outre, il approfondit l'importance de disposer d'un moyen d'obtenir les retours des clients et de s'enqu\u00e9rir de leur  [\u2026]<\/p>","protected":false},"template":"","tags":[],"_links":{"self":[{"href":"https:\/\/inclusionsocialratings.org\/fr\/wp-json\/wp\/v2\/news\/8232"}],"collection":[{"href":"https:\/\/inclusionsocialratings.org\/fr\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inclusionsocialratings.org\/fr\/wp-json\/wp\/v2\/types\/news"}],"wp:attachment":[{"href":"https:\/\/inclusionsocialratings.org\/fr\/wp-json\/wp\/v2\/media?parent=8232"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inclusionsocialratings.org\/fr\/wp-json\/wp\/v2\/tags?post=8232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}