Inclusion [Social Ratings] lance sa nouvelle Certification de Protection des Clients  

Nous sommes heureux d'annoncer le lancement de notre ISR Certification de Protection des Client ISR Certificationun outil de diagnostic conçu afin d’examiner de façon approfondie la mise en œuvre des Principes de Protection des Clients par les IMFs.

We are committed towards building a more inclusive and sustainable world. This new certification product helps assess the policies and practices of MFIs in relation to client protection, and the likelihood of having a positive impacting on client lives. The ultimate aim is to help social organizations and their donors/investors to more effectively ensure high standards in customer care.

The ISR Client Protection Certification is based upon a combination of a proprietary scorecard methodology, where data captured from documents and information provided directly by the MFI to certifiers, is input directly.

“This product builds on our extensive experience in the social rating and certifying industry and considers previous developments in industry-developed standards…” , a déclaré Santiago Arnaudin, Directeur chez Inclusion [Social Ratings]. “… The ISR Client Protection Certification is designed to provide global comparability among a wide range or MFIs. Most of the factors evaluated under the ISR Client Protection Certification are important in every region of the world as well as across different sectors.”

Pour en savoir plus sur la Certification Client Protection ISR ou l'une de nos notations, cliquez ici.