{"id":8232,"date":"2020-10-30T13:28:39","date_gmt":"2020-10-30T11:28:39","guid":{"rendered":"https:\/\/inclusionsocialratings.org\/?post_type=news&#038;p=8232"},"modified":"2020-10-30T13:28:39","modified_gmt":"2020-10-30T11:28:39","slug":"how-to-improve-your-spir-client-satisfaction","status":"publish","type":"news","link":"https:\/\/inclusionsocialratings.org\/es\/news\/how-to-improve-your-spir-client-satisfaction\/","title":{"rendered":"Como mejorar tu SPIR: Satisfacci\u00f3n de los clientes"},"content":{"rendered":"<p>Hemos publicado el nuevo art\u00edculo de nuestra serie\u00a0<em>Como mejorar tu SPIR.<\/em>\u00a0It highlights\u00a0the importance of MFIs knowing whether their offering of financial and non-financial services is attractive and appropriate for their target clientele. In addition, it delves into the importance of having a means to obtain customer feedback and to enquire about their satisfaction.<\/p>\n<div>To\u00a0access the article,\u00a0click <a href=\"https:\/\/inclusionsocialratings.org\/es\/research\/\" target=\"_blank\" rel=\"noopener noreferrer\">aqu\u00ed<\/a>.<br \/>\n<em>(currently only available in Spanish)<\/em><\/div>","protected":false},"excerpt":{"rendered":"<p>Hemos publicado el nuevo art\u00edculo de nuestra serie Como mejorar tu SPIR. Esta edici\u00f3n destaca la importancia de que las IMF conozcan si su oferta de servicios financieros y no financieros es atractiva y adecuada para su clientela objetivo. As\u00ed mismo,  profundiza en la trascendencia de disponer medios para obtener retroalimentaci\u00f3n de los clientes y conocer su [\u2026]<\/p>","protected":false},"template":"","tags":[],"_links":{"self":[{"href":"https:\/\/inclusionsocialratings.org\/es\/wp-json\/wp\/v2\/news\/8232"}],"collection":[{"href":"https:\/\/inclusionsocialratings.org\/es\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inclusionsocialratings.org\/es\/wp-json\/wp\/v2\/types\/news"}],"wp:attachment":[{"href":"https:\/\/inclusionsocialratings.org\/es\/wp-json\/wp\/v2\/media?parent=8232"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inclusionsocialratings.org\/es\/wp-json\/wp\/v2\/tags?post=8232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}