The latest article in our “Social issues in the workplace” series has just been published. In this issue, the author presents different tools to understand the importance of the cultural context in which an MFI operates, utilizing the client interview to assess its impact and to recognize client needs. It also serves as an important tool for gauging client perception of products and services, all using social performance as a guide.
Para acceder al artículo, aquí.
(only available in Spanish)