Inclusion [Social Ratings] lanza su nueva Certificación en Protección al Cliente  

Nos complace anunciar el lanzamiento de nuestra ISR Certificación en Protección al Cliente, una herramienta de diagnóstico para las IMF diseñada para examinar a fondo su implementación de los Principios de Protección al Cliente.

We are committed towards building a more inclusive and sustainable world. This new certification product helps assess the policies and practices of MFIs in relation to client protection, and the likelihood of having a positive impacting on client lives. The ultimate aim is to help social organizations and their donors/investors to more effectively ensure high standards in customer care.

The ISR Client Protection Certification is based upon a combination of a proprietary scorecard methodology, where data captured from documents and information provided directly by the MFI to certifiers, is input directly.

“This product builds on our extensive experience in the social rating and certifying industry and considers previous developments in industry-developed standards…” dijo Santiago Arnaudin, Director General de Inclusion [Social Ratings]. “… The ISR Client Protection Certification is designed to provide global comparability among a wide range or MFIs. Most of the factors evaluated under the ISR Client Protection Certification are important in every region of the world as well as across different sectors.”

Para obtener más información sobre la ISR Certificación en Protección al Cliente o cualquiera de nuestras otras calificaciones, aquí.