What we measure

Inclusion's Social Performance Rating System (SPRS) assesses an organization's social performance and impact not only by looking at its past results, but also by reviewing the quality of its operational and financial structure and the processes it employs to assess the likelihood of that performance and social impact being sustained into the future.

The SPRS is based on a scorecard, which captures data and other relevant information provided by the organistaion in question to Inclusion analysts. It also incorporates client interviews conducted onsite in the field and interviews with branch staff to assess levels of social impact resulting from the organization's activities. The scorecard utilizes proprietary algorithms weighted by an analytical hierarchy process that takes into account objective and subjective multi-criteria to arrive at an implied Social Performance & Impact Rating (SPIR).

The social performance factors and indicators, or measures, that are incorporated into the scorecard include common sector social performance and client-protection principles and indicators found in other assessment tools such as the SPI4, the Smart Campaign and the Social Performance Task Force's Universal Standards for Social Performance Standards Management.

It is our belief that an organization that performs better and receives a higher SPIR will have a higher likelihood of positively affecting the lives of its clients in the future and be less likely to cause harm.

What factors do we measure

Social Mission


Beneficiary Focus

Social Outcome or Impact


Environmental Concerns

Financial Sustainability