Research

Cómo mejorar tu SPIR, Vol. VII - Practicas apropiadas de cobranza

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The seventh report of our series on how to improve your social performance and impact focuses on appropriate debt collection practices for financial providers, showing how to define abusive behaviour and determining an incentive system, among other things.

Cómo mejorar tu SPIR, Vol. VI - Acoso sexual en el trabajo

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This six issue focuses on sexual harassment at the workplace. 

Cómo mejorar tu SPIR, Vol. V - La dimensión medioambiental

 

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This fifth issue focuses on the environmental factor. 

Also available in English.

How to improve your SPIR, Vol. V - The environmental dimension

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This fifth issue focuses on the environmental factor. 

Also available in Spanish.

Cómo mejorar tu SPIR, Vol. IV - Buenas prácticas para la resolución de quejas

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo, and our director, head of social ratings, Santiago Arnaudin.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This fourth issue focuses on good practices for the resolution of complaints. 

Also available in English.

How to improve your SPIR, Vol. IV - Good practices for complaint resolution

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo, and our director, head of social ratings, Santiago Arnaudin.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This fourth issue focuses on good practices for the resolution of complaints. 

Also available in Spanish.

Comment améliorer votre SPIR, Vol. III - Définir une mission sociale efficace des IMF

 

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This third issue focuses on helping you define and implement your social mission. 

Also available in English and Spanish.

Cómo mejorar tu SPIR, Vol. III - Definiendo de forma efectiva la misión social de una IMF

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This third issue focuses on helping you define and implement your social mission. 

Also available in English and French.

How to improve your SPIR, Vol. III - Defining an effective MFI social mission

 

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This third issue focuses on helping you define and implement your social mission. 

Also available in Spanish and French.

Cómo mejorar tu SPIR, Vol. II - Medición de la satisfacción

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This second issue focuses on measurement of employee satisfaction.

Also available in English.

How to improve your SPIR, Vol. II - Measuring Satisfaction

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This second issue focuses on measurement of employee satisfaction. 

Also available in Spanish.

 

Cómo mejorar tu SPIR, Vol. I - Integración efectiva de la cuestión de género en las organizaciones

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This first issue is focused on the integration of the gender dimension at organizations. 

Also available in English.

How to improve your SPIR, Vol. I - The Effective Integration of Gender Issues in Organizations

Tools for improving your Social Performance and Impact

A series on tools for improving your social performance and impact, written by our regulatory advisor and representative for Latin America, Micaela Pierolivo.

The articles are aimed to provide overviews of policies to enhance companies’ practices in terms of social performance topics such as environmental management tools, effective design of social mission statements and tools for collecting social data, among others. This first issue is focused on the integration of the gender dimension at organizations. 

Also available in Spanish.

Country Series - An Overview of the Microfinance Sector in Nicaragua

The Inclusion [Social Ratings] Country Series Reports “Microfinance in …“ highlights some of the key microfinance institutions in each of the countries selected. “Microfinance in … “especially targeted to donors, investors and sector players, provides a compact overview of the state of the national microfinance sector, along with concise data on individual MFI portfolios. This is the first report in the series and future editions will highlight selected countries in Africa, Southeast Asia, as well as Latin America.